For Advosol product customers product related support is included in the license for a 90 day period for most products.

For support

  • that goes beyond the product usage support
  • is not directly related to a purchased  product

Advosol offers its OPC and .NET knowhow in the form of support incidents. You can buy single incidents or 3-packs. Support is also offered on an hourly base.
A support incident handles on specific question or issue and, if possible answers the question, resolves the issue or pinpoints the problem. A complex case may include multiple incidents. An incident could be e.g. an issue with a specific OPC server, a VB/C# coding question or a security related access problem.

Support incidents and support hours can be purchased online.

For more complex support or consulting and programming services, please request a free quote.