Support/Consulting Services

Advosol offers its OPC and .NET knowhow in the form of support incidents and on an hourly base.   read more...
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Email Support Incident
SKU:SUP-EI
A support email incident handles a single question or a very specific issue.
The question or problem description is sent by email and is answered in single email or in an email dialog, requesting/providing further information or clarification. More complex questions/issues have to be handled as multiple incidents, a phone/email incident or hourly based support. 
Each incident is further limited to an effort of three working hours.
Multiple incidents can be pre-purchased with a discount of
- 10% for 2 incidents
- 20% for 3 incidents
- 25% for 4 incidents
- 30% for 5 or more incidents.
Price: $169.00
Phone/Email Support Incident
SKU:SUP-PI
A support phone/email incident handles a single question or a very specific issue.
The question or problem description is discussed on the phone or in an email dialog. More complex questions/issues have to be handled as multiple incidents or hourly based support. Each incident is further limited to an effort of five working hours.
Multiple incidents can be pre-purchased with a discount of
- 10% for 2 incidents
- 20% for 3 incidents
- 25% for 4 incidents
- 30% for 5 or more incidents.
Price: $299.00
Support/Consulting Hours
SKU:SUP-H
Support or Consulting Services can be pre-purchased on an hourly base.
It can involve application design or OPC related issues such as compatibility issues between server and clients, access problems due to Windows security settings, programming issues or design questions.
There is a discount of:
- 10% if 5 or more hours are purchased
- 15% if 10 or more hours are purchased.
Price: $160.00

Support/Consulting Services      Product DescriptionVersion Log

For Advosol product customers product related support is included in the license for a 90 day period and service subscriptions are available to extend this period. More...
For support 
  • that goes beyond the product use support
  • is not directly related to a purchased product

Advosol offers its OPC and .NET knowhow in the form of support incidents. You can buy single incidents or 3-packs.
A support incident handles on specific question or issue and, if possible answers the question, resolves the issue or pinpoints the problem. A complex case may include multiple incidents. An incident could be e.g. an issue with a specific OPC server, a VB/C# coding question or a security related access problem.

Support/Consulting services are also offered on an hourly base.

For more complex support or consulting and programming services, please request a free quote.

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